Rooli Casino Terms & Conditions
These Terms & Conditions govern your access to and use of Rooli Casino’s website, games, and related services. They explain key rules around eligibility, account operation, payments, bonuses, permitted conduct, and how we handle issues such as errors, disputes, and responsible gambling.
Please read these Terms & Conditions carefully before creating an account or placing any wagers. By registering, depositing, or using the services, you confirm that you understand and agree to be bound by these Terms & Conditions.
Acceptance of Terms
By accessing Rooli Casino, creating an account, or using any part of the services, you agree to these Terms & Conditions and any related policies referenced on the website. If you do not agree, you must not use the services.
Where additional rules apply to particular products (for example, game-specific rules, bonus terms, or payment method requirements), those rules form part of these Terms & Conditions. If there is a conflict, the product-specific or promotion-specific terms will generally apply to the extent of the conflict.
Eligibility
You may only use Rooli Casino if you are legally allowed to gamble in your location and you can enter into a binding agreement. Access to the services may not be available in all countries, states, or territories, and you are responsible for ensuring your use is lawful where you are located.
Minimum age: you must be 18+ to create an account or use the services. We may restrict or block access where we reasonably believe that legal or regulatory restrictions apply.
Account Registration
To play at Rooli Casino, you must create an account and provide accurate, current, and complete information. You must keep your registration details up to date, including contact and payment information, so we can process withdrawals, provide account notifications, and support your request where needed.
Key account rules:
- One account per person. Multiple accounts may be closed or consolidated, and associated bonuses or winnings may be removed where misuse is identified.
- Your account is personal and non-transferable. You must not sell, assign, or allow others to use your account.
- You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
- We may refuse registration or close accounts where we reasonably believe the registration is incomplete, inaccurate, or linked to prohibited activity.
Verification
To protect players and meet operational requirements, Rooli Casino may request identity and eligibility verification at registration, before processing withdrawals, or at any time when account activity requires review. Verification helps confirm that you are the account holder and that the account is being used appropriately.
Verification may include confirming personal details and payment method ownership. If requested documents are not provided within a reasonable time, we may restrict the account, delay withdrawals, or suspend access until verification is completed.
Deposits
Deposits must be made using payment methods that you are authorised to use. Rooli Casino may offer different funding options from time to time, and availability may depend on location, bank rules, or third-party payment provider policies.
Important deposit conditions:
- Deposits are credited subject to successful authorisation and receipt of funds.
- Where currency conversion applies, exchange rates and fees may be applied by payment providers. Any such costs are your responsibility unless expressly stated otherwise.
- We may reject or reverse deposits that are flagged by our security checks, are duplicated, or appear to be made through unauthorised means.
- Player funds must be used for genuine gameplay. Deposits made solely to claim promotions or to move funds through the platform may be restricted or returned, subject to checks.
Withdrawals
Withdrawals are processed to approved payment methods in your name, subject to verification, fraud prevention checks, and internal review. To promote safer payments, we may request that withdrawals be made back to the original funding method where feasible.
General withdrawal rules:
- You must provide complete and accurate withdrawal details. Incorrect information may lead to delays or failed payments.
- We may request documents or additional information before approving a withdrawal, including confirmation of payment method ownership.
- Pending withdrawals may be cancelled by you where the website provides that functionality; if cancelled, the funds will return to your playable balance.
- Where chargebacks, reversals, or payment disputes occur, we may withhold withdrawals while the matter is investigated and resolved.
Rooli Casino aims to process withdrawals promptly, but timing can vary due to verification status, third-party provider processing times, weekends/public holidays, and security reviews.
Bonuses
Rooli Casino may offer bonuses, free spins, cashback, or other promotions. Each promotion will have its own terms, which may include eligibility criteria, time limits, game restrictions, maximum conversion rules, and wagering requirements. It is your responsibility to read and understand the promotion terms before opting in or using bonus funds.
Unless explicitly stated otherwise in the promotion terms, the following may apply:
- Bonuses may be limited to one per person, household, IP address, device, or payment method.
- Some games may contribute differently toward wagering requirements, and some game categories may be excluded.
- Bonus funds may be forfeited if you withdraw before completing the required play conditions where those conditions apply.
- We may cancel bonuses and adjust balances if we reasonably determine that a promotion has been misused or obtained in error.
Rooli Casino may refuse, remove, or reclaim promotional value where there is evidence of fraud, multiple account use, prohibited betting patterns, or other conduct that undermines the purpose of the promotion.
Acceptable Use
You agree to use Rooli Casino only for personal entertainment and in a manner consistent with these Terms & Conditions. You must not interfere with the normal operation of the website or attempt to gain unauthorised access to any systems, accounts, or data.
When using the services, you must:
- Provide truthful information and maintain accurate account details.
- Comply with game rules and any on-site instructions.
- Respect other users and staff and communicate in a lawful, non-abusive manner where interactive features exist.
Prohibited Activities
To protect the integrity of gameplay and payments, Rooli Casino prohibits conduct that unfairly manipulates outcomes, exploits weaknesses, or misuses the platform. Prohibited activities include, without limitation:
- Using bots, scripts, automation, or any tool that provides an unfair advantage or plays without human decision-making.
- Collusion, chip dumping, or coordinated play intended to transfer value between accounts.
- Abusing bonuses, including creating multiple accounts or using patterns designed to circumvent promotion limits.
- Attempting to exploit software bugs, game errors, paytable malfunctions, or latency issues.
- Engaging in fraudulent payment activity, chargebacks without valid cause, or use of stolen or unauthorised payment methods.
- Money laundering or using the services to disguise the origin of funds.
If Rooli Casino reasonably suspects prohibited activity, we may restrict the account, void affected bets, withhold withdrawals pending review, or close the account in line with these Terms & Conditions.
Intellectual Property
All content and materials on Rooli Casino, including text, graphics, logos, software, and game interfaces, are protected by intellectual property rights. You receive a limited, personal, non-exclusive, non-transferable licence to access and use the website for its intended purpose.
You must not copy, modify, distribute, publish, reverse engineer, or create derivative works from any part of the website or services unless permitted by mandatory law or with prior written permission from the rights holder.
Limitation of Liability
Rooli Casino provides the services on an “as available” basis. While we take reasonable steps to maintain stable and secure operations, we do not guarantee uninterrupted access, error-free gameplay, or that the website will always be available at any specific time.
To the extent permitted by applicable law, Rooli Casino will not be liable for losses or damages arising from:
- Interruptions, delays, or technical failures outside our reasonable control, including issues caused by your device, internet connection, or third-party providers.
- Unauthorised access to your account where you failed to protect your credentials.
- Decisions you make based on information displayed on the website that later proves to be inaccurate due to a technical or human error.
Nothing in these Terms & Conditions excludes or limits liability where it cannot be excluded or limited under applicable law.
Account Suspension
Rooli Casino may suspend, restrict, or close your account where we reasonably believe it is necessary to protect you, other players, or the integrity of the services. This may include situations involving suspected fraud, prohibited activity, security concerns, verification issues, chargebacks, or breach of these Terms & Conditions.
Where an account is closed, we will handle any remaining balance in accordance with these Terms & Conditions and any applicable checks. Bets that were placed in breach of these Terms & Conditions may be voided, and related winnings may be removed where appropriate.
Privacy
Rooli Casino processes personal information to operate the services, administer accounts, process payments, prevent fraud, and support responsible gambling measures. Further detail on the types of information collected, how it is used, and the choices available to you is provided in the website’s Privacy Policy.
By using the services, you acknowledge that such processing may be necessary to provide gameplay, secure transactions, and comply with requests made through customer support or account management features.
Responsible Gambling
Rooli Casino promotes responsible gambling and encourages players to treat gambling as entertainment rather than a way to earn income. You are responsible for choosing limits that fit your circumstances and for monitoring your play.
We recommend that you:
- Set deposit or session limits and take regular breaks.
- Avoid gambling when upset, stressed, or under the influence of alcohol or drugs.
- Seek help early if gambling stops feeling fun or becomes difficult to control.
Responsible gambling tools, where available on the website, may include options such as time-outs, self-exclusion, and reminders.
Amendments
Rooli Casino may update these Terms & Conditions from time to time to reflect product changes, security improvements, or operational requirements. Updated terms will be published on the website and will apply from the time they take effect.
If you continue to use the services after an update becomes effective, you will be treated as having accepted the revised Terms & Conditions. If you do not agree to an update, you should stop using the services and request account closure in accordance with the options available on the website.
Contact Information
If you have questions about these Terms & Conditions or your account, you can contact Rooli Casino customer support at [email protected].
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