Rooli Casino Privacy Policy
This Privacy Policy explains how Rooli Casino collects, uses, stores, and shares personal information when you visit our website, create an account, or use our services from Australia. It is written to help you understand what information is involved and the choices available to you.
By accessing or using Rooli Casino, you acknowledge that you have read this Privacy Policy. If you do not agree with any part of it, please stop using the website and do not provide personal information.
Information We Collect
Rooli Casino collects information that you provide directly, information generated through your use of the website, and information we may receive from third parties to support account management, security, and service delivery.
Information you provide
- Account details such as name, date of birth, username, password, and contact details.
- Identity and verification information where required for account security and to help prevent fraud and misuse.
- Payment and transaction details, including deposit and withdrawal records, payment method identifiers, and related billing information.
- Communications, including messages you send to customer support and information you provide during dispute resolution.
Information collected automatically
- Device and technical data such as IP address, browser type, operating system, device identifiers, and language settings.
- Usage data such as pages viewed, session duration, clicks, referring/exit pages, and interactions with games and features.
- Log and security data used to detect suspicious activity, protect accounts, and maintain platform integrity.
Information from third parties
We may receive information from service providers supporting payments, fraud prevention, identity verification, analytics, and marketing measurement. We only use such information where it is relevant to providing services, meeting operational needs, or maintaining security.
How We Use Information
Rooli Casino uses personal information to operate the website, deliver the services you request, and maintain a safe environment for players. Depending on how you use the website, purposes may include:
- Creating and administering your account, including authentication and access management.
- Processing deposits, withdrawals, and other transactions, and providing transaction notices and statements.
- Providing customer support, handling requests, and responding to complaints or enquiries.
- Preventing fraud, account takeover, money laundering risks, and other prohibited or harmful activity.
- Improving site performance, troubleshooting technical issues, and developing new features and content.
- Personalising your experience, such as remembering preferences and presenting relevant content.
- Sending service-related messages, such as policy changes, security alerts, or important account notices.
- Where permitted, sending marketing communications and measuring the effectiveness of promotions, with options to manage your preferences.
We aim to use only the amount of personal information that is reasonably necessary for the specific purpose being pursued.
Cookies and Similar Technologies
Rooli Casino uses cookies and similar technologies to help the website function, to recognise your device, to maintain login sessions, and to understand how visitors navigate the platform. These technologies can also help us deliver relevant content and measure campaign performance.
You can typically control cookies through your browser settings, including blocking certain cookies or deleting existing ones. If you disable cookies, some website features may not work properly, such as staying logged in or saving preferences.
Data Sharing
Rooli Casino does not sell your personal information. We may share information in limited circumstances, for defined purposes, and with appropriate safeguards.
- Service providers: companies that support payment processing, verification, fraud monitoring, customer support tooling, hosting, analytics, and communications.
- Business operations: sharing within our corporate group or with professional advisers (such as auditors or legal advisers) where necessary for operations, compliance, or risk management.
- Legal and safety reasons: where we believe disclosure is needed to respond to lawful requests, enforce our terms, protect users, investigate suspicious activity, or address security and safety concerns.
- Business changes: if we are involved in a merger, acquisition, reorganisation, or sale of assets, information may be shared as part of that transaction, subject to appropriate confidentiality measures.
When we share personal information with service providers, we expect them to use it only for providing services to us and to apply reasonable protections consistent with the sensitivity of the information.
Data Security
Rooli Casino uses technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, misuse, alteration, and disclosure. Measures may include access controls, encryption in transit where appropriate, monitoring for suspicious activity, and internal policies governing data handling.
No method of transmission or storage is completely secure. You also play an important role in keeping your account safe by using a unique password, enabling any available security features, and keeping your login details confidential.
Data Retention
We retain personal information for as long as necessary to provide services, maintain accurate business records, resolve disputes, enforce our agreements, and meet legitimate operational and legal needs. Retention periods vary depending on the type of information and the reason it was collected.
When information is no longer required, we take reasonable steps to delete, anonymise, or securely archive it in line with our internal retention practices.
Your Rights
Depending on your location and the circumstances, you may have rights relating to your personal information. Rooli Casino aims to support privacy choices in a practical and transparent way.
- Access: request a copy of personal information we hold about you.
- Correction: ask us to correct inaccurate or incomplete information.
- Deletion: request deletion of certain information, noting that some data may need to be retained for security, dispute handling, or operational reasons.
- Objection or restriction: object to, or request restriction of, certain processing in appropriate circumstances.
- Marketing preferences: opt out of marketing communications where offered, while still receiving essential service messages.
- Data portability: request a copy of certain information in a commonly used format where feasible.
We may need to verify your identity before completing a request, particularly when dealing with account access or changes to sensitive information.
Third-Party Services
Rooli Casino may integrate third-party services for payments, identity checks, fraud prevention, analytics, customer communications, and advertising measurement. These providers may process personal information on our behalf or, in some cases, as independent controllers depending on their role.
Our website may also contain links to third-party websites or services. If you follow a link away from Rooli Casino, your activity will be governed by the third party’s privacy practices. We encourage you to review their policies before providing information.
International Transfers (General Only)
Rooli Casino may store or process personal information in countries other than Australia, for example where our hosting, security, analytics, or support infrastructure is located. When information is transferred internationally, we take reasonable steps to ensure it is handled in a manner consistent with this Privacy Policy and supported by appropriate safeguards suitable for the nature of the data and the transfer.
Policy Updates
Rooli Casino may update this Privacy Policy to reflect changes to our practices, technology, or operational needs. When we make updates, we will revise the content on this page and may provide additional notice where appropriate, such as through an in-account notification or a website message.
Your continued use of the website after an update becomes effective indicates acceptance of the revised Privacy Policy, to the extent permitted by applicable requirements.
Contact Information
If you have questions about this Privacy Policy or would like to make a privacy request, please contact Rooli Casino at [email protected].
To help us respond efficiently, include the email address associated with your account, a brief description of your request, and any relevant details (such as dates, transaction references, or screenshots) where applicable.
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